I purchased my first Tervis at the 93rd PGA Championship in Atlanta back in 2011. It was the only souvenir I purchased from the tournament and I have used that Tervis more times than I can count. A few months ago, I noticed that there was water between the two walls of my tumbler. I was so sad about ti because it is my favorite Tervis and has great memories for me and I didn't want to have to throw it out. I knew about the lifetime warranty, but didn't want a replacement, I wanted a new tumbler with the PGA Championship logo in it.
Finally, last month, I contacted Tervis to see if they could take the emblem out of my Tervis and put it in a new one and what do you know, they could! I filled out a return form, mailed it to them in a bubble envelope and about three weeks later, my new and improved Tervis arrived in the mail. They were able to take out the emblem and put it in a new tumbler and I didn't have to pay one penny.
I'm so glad to have my favorite Tervis back in action looking as good as new. If you have ever thought about purchasing a Tervis but were concerned about paying a high price for the tumbler, do it. The customer service alone if worth the price. I have been and will continue to be a repeat customer.